Refund policy
Last updated: October 12, 2026
Cancelling Your Order.
Orders can be cancelled for a full refund any time before they ship. Once an order has shipped or is in transit, it can no longer be cancelled. If a shipped order is refused or sent back for any reason other than shipping damage, it is treated as a return and the return fees below apply.
Returns
You may return merchandise within 30 days of delivery, including for sizing or fit issues, as long as it is unused and unassembled, in the condition you received it, and in its original packaging with all manuals, hardware, and accessories.
All returns must be authorized before they are sent back. Contact us at versatileservicesnd@gmail.com or 701-471-7399 to start a return and we'll send instructions. Unauthorized returns may be refused or sent back at your expense.
Return Shipping and Fees
You are responsible for all return shipping costs. Large items ship back by freight, which can be costly; we'll tell you the cost before you commit to the return. Because we ship free, the original shipping cost is also deducted from your refund. A 10% restocking fee is deducted from the refund on all approved returns.
Condition of Returned Items
Items returned damaged, used, assembled, altered, or missing original packaging or parts may be refused or receive only a partial refund.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. For freight deliveries, note any visible damage on the carrier's paperwork before signing.
If anything arrives damaged, defective, or is not the item you ordered, notify us within 24 hours of delivery at versatileservicesnd@gmail.com or 701-471-7399. Include photos of the item, the packaging, and the shipping label, plus a short description. Damage reported after this window may not be covered. We'll handle the claim for you at no cost. If a replacement is in stock, we'll send one. If it isn't available, you'll receive a full refund.
Orders With Assembly & Installation
When we handle assembly and installation, your order ships to us and we inspect it for shipping damage before your appointment. If there's damage, we won't install it. Instead, we'll contact you, arrange a replacement, and reschedule.
Once assembly or installation is complete, we walk through the finished piece with you before we leave. There is a 30-day workmanship guarantee: we'll come back free of charge to fix an installation issue, such as tightening a bolt or replacing a screw. The labor charge is non-refundable once the work is done, and assembled or installed products cannot be returned for a refund.
Mattresses and Upholstered Goods
For health and sanitation reasons, mattresses and upholstered products (including chairs, futons, and stools with upholstered seats) cannot be returned once the packaging is opened, unless they have a verified manufacturer defect.
Special Orders and Custom Work
Custom, made-to-order, special-order, and personalized products are non-refundable once production has begun. This includes custom wall panel work and any product ordered specifically for you that isn't listed in our online store.
Problems Found Later
Defects that appear after the return window are handled as warranty claims. We'll handle the claim with the manufacturer for you. The manufacturer sends replacement parts, and if you'd like, we can install them or make the repair for a flat $150. See our Warranty Information for coverage.
Refunds
Once a return is received and inspected, approved refunds go to your original payment method, minus return shipping, original shipping, and the restocking fee. Allow 5–10 business days for it to appear, depending on your bank. Travel fees for completed trips are not refunded.
Questions
Versatile Services LLC
5180 Lincoln Rd #130, Lincoln, ND 58504
versatileservicesnd@gmail.com | 701-471-7399