Refund policy

Last updated: July 28, 2026

Cancelling Before Delivery

A deposit of 50% of the order total is required to place an order. We order from our supplier promptly after receiving it.

After we place order, but before shipped: deposit refunded in full. Contact us as soon as you can and we will tell you right away whether the order can still be stopped.
After the product has shipped to us and prior to assembly and installation there is a 15% restocking fee and the customer must pay cost of shipping back to the supplier.

At Time of Delivery and Installation

When we receive your order we inspect it for obvious shipping damage. If there is any obvious damage we will refuse delivery and send it back and contact you to let you know. When assembly and installation is completed and before our team leaves, we walk through the finished piece with you to ensure everything is as it should be. If the manufacturer sends us something damaged or incomplete, we will take photos, contact them and have them send us the replacement parts that were defective or missing immediately, and return to complete the assembly and installation right after it arrives. You will never be asked to deal with a freight carrier. We will always let you know if there is a shipment delay.

Once we have assembled and/or installed a product in your home, we will look it over together, go over any special instructions with you, and answer any questions you may have. There is a 30 day workmanship guarantee period where we will return free of charge to remedy the issue, such as tightening a bolt or replacing a screw, etc.. The labor charge for assembly and disassembly of the product is always 100% nonrefundable. After installation, the products cannot be returned to supplier for refund.

Special Orders and Custom Work

Custom, made-to-order, special-order, and personalized products are non-refundable once production has begun. This includes custom wall panel work and any product ordered specifically for you that we do not otherwise stock.

Upholstered Goods and Mattresses

For health and sanitation reasons, upholstered products — including sofas, sectionals, chairs, futons, mattresses, and rugs — cannot be returned or exchanged unless they have a verified manufacturer defect.

Problems Found Later

There is a limited one year manufacturer warranty. If a defect appears after our team leaves post-installation and within a year after installation, it is a warranty matter rather than a return. Contact us at versatileservicesnd@gmail.com or 701-471-7399 and we will handle the claim with the manufacturer for you. The supplier will send you the replacement parts. If you choose, we can take care of the replacement or repair for an additional flat rate of $150. See our warranty information for what is covered.

Refund Processing

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Travel fees for completed trips are not refunded.