Warranty Information

Last updated: July 30, 2026

There are two separate warranties that may apply to your purchase: our warranty on the work we perform, and the manufacturer's warranty on the product itself. They cover different things.

Before It Reaches You

Your furniture ships to us, not to you. We receive it, inspect it for shipping damage, and assemble it before it ever goes on our truck. If something arrives from the manufacturer damaged or incomplete, we take that up with them directly — you are not asked to file a freight claim, photograph a carton, or deal with a carrier. The only thing you may notice is a delay, and we will tell you as soon as we know about one.

When we deliver, we walk through the finished piece with you before we leave. If anything is not right, tell us then.

Our Workmanship Guarantee

We guarantee our assembly and installation labor for 30 days from the date of service.

If something we assembled or installed needs attention because of how we did the work — a bolt that needs tightening, hardware that needs adjusting, a panel that was not seated correctly — contact us within 30 days and we will come back and remedy it at no charge.

This covers our labor. It does not cover the product itself.

Manufacturer Product Warranty

Products we sell carry warranties from their manufacturers. Coverage and duration vary by manufacturer and by product. We do not set these terms and we do not publish a single figure that would be wrong for part of our catalog.

Before you buy, ask us and we will confirm the exact warranty on the specific product you are considering. Call 701-471-7399 or email versatileservicesnd@gmail.com and we will look it up against the manufacturer's current documentation.

If a defect appears after installation, contact us and we will handle the claim with the manufacturer for you. We will need your invoice number and photographs of the issue. The manufacturer determines whether a claim is valid and whether the remedy is repair, replacement parts, or replacement of the product, and typically ships replacement parts directly to you. If you would rather not fit them yourself, we can carry out the repair or replacement for a flat rate of $150.

We cannot extend, expand, or override what a manufacturer covers.

What Is Not Covered

Neither warranty covers:

Normal wear and tear, or the effects of constant use over time
Seat cushions flattening or losing resilience through normal use
Misuse, abuse, negligence, or inadequate care
Damage that occurs after we complete installation, including damage caused by moving, disassembling, or transporting the product yourself
Damage from water, moisture, toxic or corrosive environments, or extreme heat
Fading from sustained exposure to direct sunlight
Unauthorized alteration or modification of the product
Products maintained contrary to the manufacturer's instructions
Products previously displayed, sold as clearance, or sold “as is”
Products used as a component of a manufactured product
Structural or building conditions unrelated to our installation work

Natural Material Characteristics

Leather and leather-like materials naturally show variation, cracks, and wrinkles. Wood grain, color, and figure vary piece to piece. These are characteristics of the material, not defects.

Because of color printing, photography, and screen differences, the color of a product may not exactly match how it appeared online. This is not a defect and is not covered.

Upholstered Goods and Mattresses

Upholstered products — sofas, sectionals, chairs, futons, rugs, and mattresses — cannot be returned or exchanged for health and sanitation reasons unless they have a verified manufacturer defect.