Warranty Information

Last updated: July 30, 2026

There are two separate warranties that may apply to your purchase: our warranty on the work we perform, and the manufacturer's warranty on the product itself. They cover different things.

Before It Reaches You

If we are handling the assembly, delivery/installation/placement- your items will ship to us. When we see the request for assembly, we will watch for the estimated date of delivery notification. When we receive that, we will contact you to let you know what it is and schedule the date/time. When we receive it, we will inspect it for shipping damage. If for any reason it would arrive damaged from shipping, we will contact them immediately and have them send the new parts or pieces that are damaged and contact you right away to let you know and reschedule.

Our Workmanship Guarantee

If there are any issues related to the assembly or installation, please contact us within 30 days of the date of service. and we will return to make it right free of charge.

Manufacturer Product Warranty

The products on our site carry their original warranties from their manufacturers, and all are covered for at least one year. Coverage and duration vary by manufacturer and by product, we do not set these terms. If you have questions on any specific product, feel free to contact us and we will confirm the exact warranty on the specific product you are considering. Call 701-471-7399 or email versatileservicesnd@gmail.com, and we will look up the manufacturer's current documentation.

If a defect appears after installation, contact us and we will handle the claim with the manufacturer for you. We will need your invoice number and photographs of the issue. The manufacturer determines whether a claim is valid and whether the remedy is repair, replacement parts, or replacement of the product, and typically ships replacement parts directly to you. If you would rather not fit them yourself, we can carry out the repair or replacement for a flat rate of $150.

We cannot extend, expand, or override what a manufacturer covers.

What Is Not Covered

Neither warranty covers:

Normal wear and tear, or the effects of constant use over time
Seat cushions flattening or losing resilience through normal use
Misuse, abuse, negligence, or inadequate care
Damage that occurs after we complete installation, including damage caused by moving, disassembling, or transporting the product yourself
Damage from water, moisture, toxic or corrosive environments, or extreme heat
Fading from sustained exposure to direct sunlight
Unauthorized alteration or modification of the product
Products maintained contrary to the manufacturer's instructions
Products previously displayed, sold as clearance, or sold “as is”
Products used as a component of a manufactured product
Structural or building conditions unrelated to our installation work

Natural Material Characteristics

Leather and leather-like materials naturally show variation, cracks, and wrinkles. Wood grain, color, and figure vary piece to piece. These are characteristics of the material, not defects.

Because of color printing, photography, and screen differences, the color of a product may not exactly match how it appeared online. This is not a defect and is not covered.

Upholstered Goods and Mattresses

Upholstered products — sofas, sectionals, chairs, futons, rugs, and mattresses — cannot be returned or exchanged for health and sanitation reasons unless they have a verified manufacturer defect.